Refund policy

Our commitment We want you to feel confident buying from Nourelo. If something isn't right with your order, we're here to help.

Return window You may request a return within 30 days of the delivery date.

Eligibility

To be eligible for a refund, supplement bottles must be unopened, with the safety seal intact, in their original packaging. Because our products are ingestible dietary supplements, we're unable to accept opened bottles back into inventory for resale. This is a safety standard, not a reflection on your purchase.

Damaged, defective, expired, or incorrect items are eligible for a full refund or replacement regardless of whether the bottle has been opened.

Final sale or clearance-marked items are not eligible for return unless defective.

How to start a return Email hello@nourelo.com with your order number, the item(s) you'd like to return, and the reason. We'll confirm eligibility and send return instructions within 1 to 2 business days.

Refunds Once we receive and inspect your return, we'll process your refund to your original payment method within 5 to 10 business days. You'll receive an email confirmation once it's issued. Shipping charges from the original order are non-refundable unless the return is due to our error (a damaged, defective, or incorrect item).

Return shipping Customers are responsible for return shipping costs, except when the return is due to a damaged, defective, or incorrect item. In those cases, we'll cover return shipping or arrange a replacement at no cost to you.

Damaged, defective, or incorrect items Please contact us at hello@nourelo.com within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund.

Subscription orders (Subscribe & Save) Subscription orders can be paused, modified, or cancelled at any time before your next scheduled shipment date by emailing hello@nourelo.com or through your account dashboard, with no cancellation fees. Once a subscription shipment has been processed, the standard return policy above applies to that shipment.

Order cancellations If you need to cancel or change an order, contact us at hello@nourelo.com as soon as possible. We can only cancel or modify orders that have not yet entered fulfillment. Once an order has shipped, our standard return process applies.

Questions? Reach us anytime at hello@nourelo.com.