Shipping policy

Where we ship Nourelo ships worldwide. International orders may be subject to customs duties, import taxes, and fees charged by the destination country; these are the responsibility of the customer and are not included in your order total or shipping cost.

Processing time Orders are typically processed within 1 to 2 business days of purchase, Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day.

Delivery estimates Standard domestic (U.S.) shipping typically takes 3 to 7 business days after processing. International delivery times vary by destination, typically 7 to 21 business days after processing. You'll receive a shipping confirmation email with tracking information once your order ships.

Shipping costs Shipping costs are calculated at checkout.

Order tracking Once your order ships, you'll receive a tracking link by email. Please allow 24 to 48 hours for tracking information to update after you receive the confirmation.

Address accuracy Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at hello@nourelo.com as soon as possible and we'll do our best to update it before the order ships.

P.O. Boxes & APO/FPO addresses We can ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Delivery times to these addresses may be longer than standard estimates.

Delays Occasionally, shipping carriers experience delays beyond our control (weather, holidays, high volume). We appreciate your patience and will help track down any shipment that seems significantly delayed.

Lost or stolen packages If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier first, then contact us at hello@nourelo.com within 7 days so we can help investigate. For packages lost in transit (tracking shows no movement for an extended period), contact us and we'll file a claim with the carrier and arrange a replacement or refund.

Backorders / out of stock If an item you ordered is temporarily out of stock, we'll notify you by email with an updated timeline and the option to wait, substitute, or receive a refund for that item.

Questions? Email hello@nourelo.com.